We'll just come right out and say it: we think our client support is the best in the industry. Forging lasting connections is the foundation of our company, and we're pretty passionate about ensuring you feel treasured as a client and a friend. That means we have the basics covered: telephone, email and fax support, as well as client-only web support areas. But it also means some less obvious (and less expected) benefits: a CEO you can reach by picking up the phone, a support team staffer that remembers an issue from six months ago and a true family feeling at an annual conference.
As part of our Ongoing Support, we'll:
Help you create standard or custom Reports that let you view and communicate big-picture trends, easing the decision-making process.
Develop customized Training programs for users of various skill levels and offer continuous training opportunities through in-person sessions, webinars and our Annual Conference Training.
Offer extensive Technical Support through a clients-only website and online help desk, as well as toll-free phone, fax and email assistance.
Perform ongoing Software Maintenance to ensure your system operates at peak performance with software upgrades, patches and major new releases.